Refund policy
At Krusiduller, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a straightforward return and refund process to make your shopping experience hassle-free. Please review the following guidelines carefully:
Returns
EU consumers have the right to withdraw from their order within 14 days of receiving the goods, without giving any reason. To exercise this right, please notify us in writing at info@krusiduller.com before the 14-day period expires. Return shipping costs are the customer's responsibility unless otherwise agreed.
1. Eligibility:
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days of the purchase date.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at info@krusiduller.com with your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with a return authorization and instructions on how to proceed.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure that your return is safely delivered to us.
4. Refund Process:
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- If your return is approved, we will process your refund to the original method of payment within 5 business days.
Refunds
1. Refund Amount:
- Refunds will be issued for the full purchase price of the item(s) returned, excluding any shipping charges.
- In case of promotions or discounts applied during purchase, the refund amount will reflect the discounted price.
2. Credit Card Refunds:
- Please note that it may take some time for your refund to be reflected in your credit card statement, depending on your card issuer's policies.
3. Late or Missing Refunds:
- If you haven’t received your refund within the expected timeframe, please first check your bank account.
- If the refund is still not reflected, please contact your credit card company or bank, as there may be processing delays.
- If you have completed these steps and still have not received your refund, please contact us at info@krusiduller.com for assistance.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@krusiduller.com with photos of the damage or defect. We will work swiftly to resolve the issue and provide you with a replacement or refund as applicable.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us at info@krusiduller.com. Our dedicated customer service team is here to assist you and ensure your satisfaction with every aspect of your shopping experience at Krusiduller.
*Note: This Return and Refund Policy is effective as of 21.5.2024 and is subject to change without prior notice. Please refer to our website for the most current version.*